What You'll Do

Are you looking for a career in technology and business? Do you enjoy helping others, solving problems, and optimizing office IT in a fast-paced, professional environment? Then you could be our new IT Specialist ! (Temporary 9 month position) 

Our mission is to.

As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it relates to Office, Regional and BCG priorities, as we continuously strive to improve our IT systems and services, support the business and strive to create and innovate with technology .

This includes, but is not limited to, business reporting, operational planning, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.

Key responsibilities:

Providing a high level of customer service through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.)
Supporting the BCG user community by providing tailored solutions for their technology while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.
Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom and Microsoft Teams in particular)
Work on projects in an operational capacity for both global and local initiatives
Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analyzing call data to proactively identify improvement opportunities

YOU'RE GOOD AT

You have a service-minded, approachable, and friendly personality. You are good at listening, responsive, and you remain patient and calm in all situations. You do not mind explaining something twice. Your priority is providing excellent service and understanding what the problem is, so you can set about finding a solution.

To succeed in this role you:

Focus on customer service and the needs of the BCG user community through excellent communication, time-management and collaboration skills
Have a high degree of integrity in order to respect all BCG information as personal and confidential
Are a team-player, with the ability to both work independently as well as in a team environment, displaying consideration and respect for others
Have an appetite for continuous learning
Have a meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations

You Bring (experience & Qualifications)

You have ~3 years of professional experience, as well as a relevant technical degree/course

Excellent oral and written English, clear communication and ability to communicate with both technical and non-technical stakeholders. Preferably you have experience in effectively communicating and presenting technical concepts to management, peer group and staff
Broad experience in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Experience in the following areas:
Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
Microsoft Teams & Zoom meeting setup and basic troubleshooting experience
LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
SCCM or imaging software experience
VoIP experience
Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau, Alteryx and MS Project
Experience using Slack and Trello

YOU'LL WORK WITH

BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

Additional Information

You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment.

We offer

Market competitive pension package
Wellness allowance (Friskvårdsbidrag)   
Flexible Work & Work life balance  
30 days of vacation
Sports and activities e.g. Yoga, PT sessions, football, tennis 
Wide variety of social office events  
Social networks – Colorful@BCG, Pride@BCG, Family@BCG, AccessAbility@bCG and International Cohort

Working Environment

Shared office space
Some lifting/moving equipment is required
Occasional weekend work or out of hours work

How To Apply   

Please submit your application attaching your CV & Cover Letter through our BCG Career website by December 7th, 2023. We process all applications we receive and screen them continuously during the application period. We will ensure that individuals with disabilities are provided accommodation to participate in the job application and interview process. 

Boston Consulting Group (BCG)

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