Job Title: IT Support Expert

Role: Full-Time, Permanent

Location: 4 days in the office in Stockholm and 1 day from home

Company: A Global Biotechnology Company

Primary Responsibilities:

User Account Management

Provision, de-provision, and modify user accounts (both internal and external) across platforms such as Veeva Vault, Trial Interactive eTMF, Simple Trials CTMS, and Microsoft 365/Entra AD.
Address user or vendor access issues promptly.
Ensure access permissions and group memberships comply with regulatory requirements and company policies.
Identify opportunities to streamline and improve user account management processes, including implementing automation or best practices to enhance efficiency and compliance.

System Maintenance:

Conduct regular system reviews to ensure compliance with regulatory requirements, system integrity, and fitness for purpose.
Implement preventative and improvement-focused maintenance to optimize availability and security.
Coordinate with vendors for support, system integrations, and updates, ensuring adherence to GxP guidelines.
Assist with system backups and updates.

Documentation and Compliance:

Create, review, and maintain detailed, audit-ready documentation for all user provisioning, system actions, and processes.
Ensure IT systems comply with GxP regulations, company SOPs, and industry standards.
Support audits by providing required documentation and resolving identified gaps.

Collaboration and Support:

Partner with the Head of IT to identify and implement system improvements.
Collaborate with internal teams to ensure efficient and secure access to all systems.
Provide support for escalated user access issues and inquiries.
Offer broad IT support to team members in Sweden and the US.

Requirements:

Bachelor's degree in computer science, IT, biotech, or a related field, or equivalent relevant work experience.
Experience working in the pharmaceutical/biotechnology industry
Minimum of 3 years of experience in system administration in a regulated industry.
Strong knowledge of IT security, access control strategies, and GxP documentation requirements.
Experience with periodic system reviews and maintaining compliance documentation in a regulated industry.
Ability to troubleshoot complex IT issues effectively and promptly.
Excellent communication skills, both written and verbal.
Previous experience in the life sciences, pharmaceutical, or other highly regulated industries.

Preferred Qualifications:

Certifications related to Microsoft 365, Azure, Veeva Vault, or other relevant platforms.
Bilingual proficiency in Swedish and English.

Planet Pharma

New Jobs