In the GISC (Global Information Systems & Communications) team, we all have a passion for using technology creatively to find impactful solutions. We're now looking for a dynamic IT Service Manager who thrives in the fast-paced world of IT, who wants to take ownership of solving technical challenges and is eager to supervise and coordinate incident management and utilise knowledge accumulated from partnering with the Service Management team.

Suppose you have ever felt the adrenaline rush of clearing an inbox of resolved High-Level Escalation and enjoying the journey of creating order from uncertainty with modern tools and processes. In that case, you're the kind of person we would love to talk to.

As our dedicated Incident Manager, you will be part of a company where ITIL operations are implemented and highly refined. This position offers the exciting opportunity of leading the coordination of major incidents between technical towers, and most of all, learning from them.

You will sharpen your skills with the support of a team that values collaboration and continuous improvement. With a background as an IT/Help Desk Specialist and ready for a new challenge, you'll navigate the intricacies of advanced ITIL processes, standing as a beacon of leadership and innovation during Escalations.

Key responsibilities:

Major Incident Coordination - Follow the operations, offering swift and effective Incident Management while enjoying the financial benefits of overnight shifts once a month.
Incident Process Coordination - Continually enhance processes and tools, demonstrating ITIL knowledge for operational excellence
In-depth collaboration with other ITIL disciplines - Serve as a role model, sharing technical know-how and process-driven stance with the team.

You will bring:

Technical background as a PC technician/Help Desk Specialist and a profound understanding of ITIL processes.
Commitment to create a significant impact during Escalations, and a willingness to earn extra while working within an ITIL framework that's more developed than in many other companies.
Your entrepreneurial spirit, coupled with a drive for collaborative achievement, makes you the perfect fit for this role.

Join us to elevate our incident response strategy to new heights, benefiting from a team who don't just practice ITIL operations, but perfect them!

Your new office - This role can be based either in Weybridge (UK) or Lund (Sweden)

Based at the Weybridge office, you will enjoy a vibrant and friendly working environment. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well-provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you’ve made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times.

Take a look at our video tour of the Weybridge site here: https://www.youtube.com/watch?v=3lwbMOzjoVA

Sony in Lund is a place where technology, creativity and boldness create a better future – for Sony, for our customers and for society. We have expertise in Research, Software Development, and Design, contributing to Sony Group. Sony in Lund has a long history of innovation and is the home of the Sony Start-up Acceleration Program Europe. Here in the Lund office, you will find a collaborative, friendly and inclusive atmosphere, and colleagues from all over the world. We have a games room with table football and table tennis, air hockey, and a PlayStation so you can take an energising break and challenge your team mates.

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.

Equal Opportunity

Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to Sony Europe

Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at AccommodationRequest@eu.sony.com or by mail to: Sony Europe B.V, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.

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