Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

JOB SCOPE:

Support and management of local site infrastructure in Powertrain Moelnlycke plant and in Clean-Air Arendal plant and to assist as directed to support other sites within their region.

IS RESPONSIBILITIES:

Supports Incident and Request Management submitted through IT Service management system per service level objectives.
Reports issues through service desk tools and follows-up through enterprise team and / or vendors for critical and high issues tracking and escalating until closure.
Supports Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors.
Supports Refresh Program, proposes and seeks approvals. Follows Asset Retiring Process.
Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and Mobile Devices through staging or manual deployment of standard software or applications and Phone systems.
Accurately logs problems and their associated resolutions into IT Service management system.
Maintain Infrastructure and Information Systems standards in a consistent way across their site(s).
Ensure that the Infrastructure Budgets for the site for which they are responsible are controlled effectively.
Ensure that any issues related to Standards are reflected to the owning group.
Ensure that Virus Protection and Patch Management is maintained across their site(s).
Ensure that accurate documentation, asset management and software licensing is provided across their site(s).
Ensure that Disaster Recovery plans are developed, tested and maintained according to defined standards across their site(s).
Ensure that Server performance is monitored and managed according to defined standards.
Ensure that backups are completed correctly.
Work with other IS staff to ensure that Sarbanes-Oxley requirements are fully met at their site(s).
Work with other IS staff to ensure that all Internal/external audits are supported at their site(s).
Manage and maintain the printers within their site(s).
Ensure site server rooms are managed and maintained in accordance to company policies and standards.
Follows Change Management processes and Critical communication processes during outages and changes.
Actively participate in Local, Regional and Global team meetings, to understand business requirements, team progress and work on action plans per committed timelines.
Supports in providing IT Infrastructure cost for AOP Preparation and tracks spending monthly within the financial limits.
Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving to avoid repeat issues.
Proactively supports all critical equipment and end user capacity management issues by archiving or upgrading the infrastructure.
Supports Entitlement processes for end users access request.
Provides user with training and communications on IS policies, procedures and technology.
Assists the IS Service Manager to ensure a consistent approach is maintained.
Other duties as assigned.

PLANT SPECIFIC RESPONSIBILITIES:

Ownership, maintenance & development of plant unique applications (ERP system Jeeves, Axxos, SCIILL, Qlikview, etc.).
Develop IT-solutions to support industrial business customer specific requirements for quality and logistic data upload (TRUST).
Ownership for plant unique & critical IT infrastructure (PLC & data communication) for older machinery/automation systems being obsolete for support from outside/ secure back-up solutions in case of failures.
Set up and execute digitalization strategy for simplification/improved efficiency for the sites.
Support, manage and own internal plant communication platform.
Manage shop floor visual mgmt. projects-Power BI to support P3 implementation in Moelnlycke and Arendal.
Manage & Simplify data transfer from local systems to corporate by developing IT solutions through EDI or other means
Optimize commonality and cost efficiency/synergies by applying same approach/solutions for both sites.
Assists with the management of projects on site as required.

REQUIREMENTS:

Bachelor’s Degree in Computer Science, Information Systems or another related field
Working knowledge of Microsoft Active Directory, SMS / SCCM, Microsoft Outlook is a plus. Additional experience with RF technology is a plus.
Working knowledge in multiple architecture domains (technology, data etc.).
Excellent written and verbal English communication skills .
Strong inter-personal skills.
Candidates must have the ability to manage multiple priorities concurrently.
Must possess a disciplined approach and commitment to delivering on Service Level Agreements (SLA’s).
Strong analytical approach to problem solving and solution development.
Willingness to adhere to a standard global process model.
Ability to effectively work in a team where other team members may be located throughout the world.
Self-starter with the ability to independently resolve issues and deliver results.

We are committed to the safety and health of our employees. We adhere to social distancing recommendations and other protocols, ensuring a safe work environment for all.

Tenneco

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